1. How to order?
Import from China, it can't be more easy even you
are not company and have no import license, we can deliver the productions
to your hand by DHL/UPS/FedEx or by air, it is so easy like following steps.
The process starts when you first contact us by phone, fax or e-mail. Whether you have an existing products you want to duplicate, or are creating a new design with your logo, you'll find our designers personally attentive, resourceful and creative.
--- Send us what you have (Preferred Formats: Adobe Illustrator Adobe Photoshop Corel Draw ), Based on your individual requirements, we can make helpful suggestions - even brainstorm with you to help find the right design and the best type of products to meet your objectives. We can help you select
suitable material, size, colors and finishes.
--- If you do not have a design, our art department can create one for you. If you are up against a tight deadline, just ask. You might be
surprised how quickly we can move things along for you. Whether you have a complicated order or a simple one, our specialists will follow through on the details to make sure your order is right and right on time.
--- Prices are based on order quantity and product size. We guarantee that your purchase will be the lowest price and the best quality. As order quantity increases the unit price decreases for all products. We accept
Western Union, Bank Wire payment. Please contact us for a price quote.
2.What is the minimum order quantity (MOQ)?
on material and process.
In general speaking, a MOQ of 101pc per order is required except iron
stamping and printing process, and for which the MOQ is 300pcs per order.
3.Do you accept credit balance with customers?
Sorry, we do not accept credit balance at this moment, we accept Western
Union or you can wire the money directory to our bank account.
4. What guarantee do we have since advance payment is required?
We do not aim our job only in production but also in building strong and long
term relationship with our customers. Our success based on customer
satisfaction. Further, each order has a SOP (Standard Operation Procedure)
to follow. Production is only proceeded after all details have been
confirmed. We do 100% inspected before shipment, and take responsibility
for default goes beyond acceptance.
5. What is your production lead time?
Production lead time depends on production process and order quantity,
normally the sample lead time is 7days, mass production lead time is
6. What’s different between silkscreen and offset printing?
It is different printing technique and mainly differ in color presentation.
Silkscreen often used for simple design with less and solid colors while
offset printing is suitable for complex artwork and tonal colors. E.g: more
like a photo effect looking.
7. What is CMYK in the offset printing?
CMYK each letter represents the color that used in offset printing – Cyan,
Magenta, Yellow, Black.
8. Why can’t stainless steal be plated?
Stainless steel has a coating on it to prevent rusty, therefore no plating
is needed. We usually do plating on products that made of brass, copper,
iron, zinc alloy and pewter.
9. Why can’t we use stainless steal for stamping?
Stainless steel as well as iron are high density materials.
Stamping on high density materials, the mold will be easily damaged and
result in high product default rate, therefore it is not recommended.
10. Why does stamping need metal borders?
With stamping process, is metal border necessary?
The fundamental of stamping technique is to create borders, and shape up the
pattern on metal plate. Further, the metal borders separate each zone and
enable the product to be filled with different colors.
11. What are the differences between Synthetic, Soft, and Hard Enamel?
The major differences between these three coloring materials will be in
terms of production techniques and color rendering.
Synthetic Enamel is probably the best material to render bright and
shiny for colors in a reasonable cost. Colors are leveled evenly to the
metal boarders and totally flat on the product surface.
Hard Enamel differ from Soft and Synthetic Enamel. It is
natural mineral substance and melted during heating process. It is not as
bright and shiny as Soft and Synthetic Enamel, but the color lasts for
hundred of years without destroying on purpose.
Soft Enamel, in general speaking, it is cheaper in cost
compare to Synthetic and Hard Enamel. It has a similar color render to
Synthetic Enamel but color zones recess and lower than metal boarders.
Metal boarders are easy to define.